At Adventure Shoes (operating as Cheap Sports Shoes Store), we’re committed to getting your performance footwear to you quickly and ensuring your complete satisfaction. Whether you’re hitting the trails, courts, or pavement, we stand behind our products with athlete-focused policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to serve athletes worldwide (excluding some Asian and remote regions):

Standard Shipping ($12.95 USD)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders $50+ USD)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

International Customers

Please note:

  • Customs fees, taxes, or import duties are the responsibility of the recipient
  • Delivery times may vary based on customs processing
  • We cannot ship to certain Asian and remote regions

Our Return Promise to Athletes

We understand that proper fit is essential for peak performance. If your footwear doesn’t meet your expectations, we offer a 15-day return window from the delivery date for most products.

Non-Returnable Items

For the safety of all our customers, we cannot accept returns of:

  • Used shoes showing signs of wear
  • Customized or special order items marked as “final sale”
  • Clearance items (unless defective)

Easy 3-Step Return Process

1. Initiate Your Return

Email our support team at [email protected] within 15 days of delivery with:

  • Your order number
  • Product name (e.g., “CourtMaster Tennis Shoes”)
  • Reason for return
  • Whether you prefer refund or exchange

2. Package & Ship

Once approved, return the unworn shoes with:

  • Original packaging
  • All tags attached
  • All included accessories
  • Completed return form (we’ll email this)

Return Address:
Cheap Sports Shoes Store
4743 Abia Martin Drive
Ronkonkoma, NY 11779
USA

3. Receive Your Refund/Exchange

We process returns within 3 business days of receipt. See refund details below.

Refund Timeline & Methods

Payment Method Processing Time Refund Method
Credit/Debit Cards (Visa, MasterCard, JCB) 5-10 business days Original payment method
PayPal 3-5 business days Original PayPal account

Note: Original shipping fees are non-refundable except for defective items. Customers are responsible for return shipping costs unless the return is due to our error.

Exchange Policy

For size exchanges on our performance footwear:

  • We’ll ship the new pair once we receive your return
  • No additional shipping charge for first exchange
  • International customers may need to pay new customs fees

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Adventure Shoes Team,

I would like to request a [refund/exchange] for my recent purchase:

Order Number: [Insert] Product: [Product Name, e.g., “TrailBlaze Hiking Shoes”] Size: [Size] Reason: [Fit/Performance/Other]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Email Address]

For any return questions, contact our performance footwear specialists at [email protected]. We typically respond within 24 hours on weekdays.