Our Return Promise to Athletes
At Cheap Sports Shoes Store (operating as Adventure Shoes), we understand that finding the perfect athletic fit is crucial. If your footwear doesn’t meet your performance expectations, we offer a 15-day return window from the delivery date for most products.
Important Exceptions:
- Used shoes showing signs of wear cannot be returned
- Customized or special order items marked as “final sale”
- Clearance items unless defective
Easy 3-Step Return Process
-
Initiate Your Return
Email our support team at [email protected] within 15 days of delivery with:
- Your order number
- Product name (e.g., “TrailMaster Hiking Shoes”)
- Reason for return
- Whether you prefer refund or exchange
-
Package & Ship
Once approved, return the unworn shoes in original packaging with:
- All original tags attached
- Included accessories
- Completed return form (we’ll email this)
Return Address:
Cheap Sports Shoes Store
4743 Abia Martin Drive
Ronkonkoma, NY 11779 USA -
Receive Your Refund/Exchange
We process returns within 3 business days of receipt. See refund details below.
Refund Timeline & Methods
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days | Original payment method |
| PayPal | 3-5 business days | Original PayPal account |
Note: Shipping fees are non-refundable except for defective items.
Exchange Policy
For size exchanges on our performance footwear:
- We’ll ship the new pair once we receive your return
- No additional shipping charge for first exchange
- International customers may need to pay new customs fees
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Adventure Shoes Team,
I would like to request a [refund/exchange] for my recent purchase:
- Order Number: [Insert]
- Product: [Product Name, e.g., “ProRun Marathon Shoes”]
- Size: [Size]
- Reason: [Fit/Performance/Other]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Email Address]