About Our Products
What types of shoes do you specialize in?
At Adventure Shoes, we focus on high-performance footwear for various activities including hiking, running, squash, tennis, and walking. Our shoes are designed to help you conquer any terrain or court with confidence.
Are your shoes suitable for professional athletes?
Yes! While we offer affordable prices, our shoes are designed with performance in mind. Many amateur and professional athletes choose Adventure Shoes for their durability and support during intense activities.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. This allows you to track orders, save preferences, and speed up future purchases.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password securely.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through our encrypted checkout system.
Is it safe to enter my credit card information on your site?
Absolutely! We use industry-standard SSL encryption to protect all your payment information. We never store your full credit card details on our servers.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries (excluding some remote areas and parts of Asia). During checkout, you can enter your address to confirm availability.
How long does delivery take?
We offer two shipping options:
– Standard Shipping ($12.95): 10-15 business days after processing (1-2 days)
– Free Shipping (orders over $50): 15-25 business days after processing
Pro Tip: Order by 12 PM EST (weekdays) for same-day processing!
– Standard Shipping ($12.95): 10-15 business days after processing (1-2 days)
– Free Shipping (orders over $50): 15-25 business days after processing
Pro Tip: Order by 12 PM EST (weekdays) for same-day processing!
Can I track my order?
Yes! You’ll receive tracking information via email once your order ships. Both DHL/FedEx (Standard) and EMS (Free) provide tracking services.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not completely satisfied, you can return unworn shoes in original packaging for a full refund.
How do I initiate a return?
Email our customer service at [email protected] with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable.
Do you offer exchanges for different sizes?
Yes! Contact us within 15 days of receipt to arrange an exchange. We’ll guide you through the process and prioritize your replacement shipment.
Customer Support
How can I contact customer service?
Our athlete-focused support team is available via email at [email protected]. We typically respond within 24 hours (weekdays).
What’s your business address?
Adventure Shoes operates from:
4743 Abia Martin Drive, Ronkonkoma, US 11779
(Please note this is not a retail location – we’re online only!)
4743 Abia Martin Drive, Ronkonkoma, US 11779
(Please note this is not a retail location – we’re online only!)
Every adventure begins with the right footwear. We’re here to ensure yours starts on the right foot!
– The Adventure Shoes Team